Legal
Terms & Conditions
By placing an order on www.bestypromoeu.com you agree to these Terms & Conditions with Besty Promo (“Seller”).
Seller identity (company name and registered address) should be completed in Site Settings → Legal entity. We are a non-EU company selling to EU consumers.
1. Products and custom orders
Most products are made to order based on your artwork, configuration, and approved digital proof. Descriptions and images are illustrative; final goods follow the approved proof and selected options.
2. Contract formation
Submitting a checkout or quote request is an offer. A binding contract for a paid custom order is formed when we accept your order and (where applicable) you approve the free digital proof, and payment is authorised or received as required for that order.
3. Prices and currency
Prices are shown in EUR (or converted for display from our base pricing). Checkout tax lines may show €0.00 in this phase; any applicable import VAT, duties, or local taxes for cross-border delivery are described in our Shipping Policy and remain subject to the rules of the destination country. A full VAT-invoicing setup may be added later.
4. Right of withdrawal (EU consumers) and custom goods
EU consumer law generally provides a 14-day right of withdrawal for distance contracts. This right does not apply to goods made to the consumer’s specifications or clearly personalised (which covers most of our custom promotional products once production follows your artwork/proof).
If an item is not personalised and withdrawal applies, see our Returns Policy for how to exercise it.
5. Delivery
Lead times are estimates and start after artwork approval and payment clearance as stated on the product or proof process. See Shipping Policy for cross-border delivery and possible import charges.
6. Defects
If goods are faulty or not as approved on the proof due to our error, contact us promptly with photos and your order number. We will repair, replace, or refund as appropriate under applicable law.
7. Limitation of liability
Nothing in these terms excludes liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud). Otherwise our liability is limited to the amount paid for the affected order.
8. Governing law
Mandatory consumer protections of your country of residence in the EU/EEA continue to apply. Subject to those protections, these terms are otherwise governed by the laws of the Seller’s place of establishment (to be confirmed with counsel). Courts of your residence may have jurisdiction for consumer disputes.